1. Using this website

This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • View the website using any device e.g. Mobile phone, Tablet, Desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

2. How accessible is this website?

Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website that are not fully accessible:

  • Some content is not fully accessible as text is contained within an image without an alternative
  • Some of our videos don’t have an alternative text version available
  • Some of our videos require audio descriptions
  • Improvements could be made to the order of content and using the navigation menu for those using a screen reader of accessing it using a keyboard only
  • The moving logos in the header and footer of this website cannot be stopped from moving
  • A skip to content button is not available for those users who visit the website using a keyboard only
  • Not all links are clear of their purpose when using a screen reader
  • Alternative text is not present for all images to explain the image for those using a screen reader
  • The website is not easy to navigate when text is resized to 200%
  • Content can only be found in one way via the navigation neither a search or sitemap is available
  • PDF’s are not fully accessible
  • Users do not have the option to decide if they want non-essential cookies to be set

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording please email digital@middlesbrough.gov.uk

We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Digital team by emailing the issue to digital@middlesbrough.gov.uk.

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Technical information about this website’s accessibility

Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7. How we test this website

This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team using Site Improve’s accessibility reports and other online accessibility reporting tools. Required changes that are discovered as a result of these tests will be implemented within two months.

8. What we are doing to improve accessibility

Our accessibility road map below shows how we aim to improve accessibility across this website.

Action Target fix date
All images that contain text will be replaced with an accessible version or an alternative made available September 2020
Non-accessible videos will have an alternative text version made available September 2020
Non-accessible videos will have audio descriptions added September 2020
The navigation menu will be rebuilt so it performs correctly using screen readers and for those users viewing the website using a keyboard only and for those that enlarge the text up to 200% of its original size September 2020
The moving logos will be replaced with static images September 2020
A skip to content button will be added to the header of the website for those users viewing the website using a keyboard only September 2020
We will rebuild all non-accessible links so their purpose is clear for those using a screen reader September 2020
Alternative text (Alt Text) will be present for all images September 2020
A HTML sitemap will be added to the website available from the footer September 2020
All PDF’s on this website will be edited to be fully accessible September 2020
Provide the ability for all website visitors to choose which cookies are set, with the ability to opt in for non-essential cookies September 2020

This statement was prepared on 05/02/2020. It was last updated on 05/02/2020.