This website is owned by Middlesbrough Council. Any information which you send to us through this website, i.e. your personal details when completing the contact form, is managed as follows:
1. We will keep information no longer than we reasonably believe is necessary
We keep your data only for as long as is required. Your personal details submitted via our contact forms are not stored within the website and are sent securely only to staff connected with Love Middlesbrough.
If your details are collected as part of an enquiry, they will be stored until your enquiry is resolved.
If your details are collected as part of a request to be added to our mailing list, they will be stored on our behalf by a third party, SendinBlue, until you opt out of receiving emails from us.
2. We will use information only for the purpose for which you sent it
We collect personal data when users complete our contact forms.
If your details are collected as part of an enquiry, we will use them only to respond to your enquiry.
If your details are collected as part of a request to be added to our mailing list, we will use them to send the personalised direct marketing emails which you have agreed to receive.
We will not pass on your email address or any of your personal details to other organisations unless explicitly stated.
3. We may use information for statistical analysis but in such a way that your identity will not be involved
To improve the user experience of this website we track your activity on this website. This statistical data generated in this way is completely anonymised.
A number of cookies are present on this website. The purpose of these cookies is to enable the website to function correctly and improve your experience. There are no sales or advert cookies used.
By using this website you are giving permission for cookies to be used to track your activity. The different cookies used on this site are explained below:
|Cookie name||Purpose of cookie||Cookie expires|
|PREF||Preferences relating to videos delivered from YouTube||2 years|
|VISITOR_INFO1_LIVE||Successful operation of videos delivered from YouTube||8 months|
|YSC||Preferences relating to videos delivered from YouTube||When you close your browser|
|_ga||Google analytics to monitor your activity on our website||2 years|
|_gat||Google analytics to monitor your activity on our website||1 day|
|_gid||Google analytics to monitor your activity on our website||1 day|
|wfvt_**********||Records your location and time zone||When you leave the site|
You can opt out of these cookies being used at any point by using Do Not Track setting available via most internet browsers. Further information about how to set this up is available:
- Firefox (Android)
- Firefox (computer)
- Firefox (iOS)
- Google Chrome (Android)
- Google Chrome (computer)
- Google Chrome (iOS) – Do Not Track setting not currently available
- Internet Explorer (computer)
- Microsoft Edge (computer)
- Safari (iOS) Settings > Safari > Ask Websites Not to Track Me
- Safari (macOS)
5. Getting consent to use your data
You are required to give consent for us to use your data and therefore respond to your enquiry and/or add you to our mailing list. By entering your personal details on this website you are giving us permission to contact you.
If any services require further consent from you, this will be explicitly asked for, and explained when required.
6. We will only collect information that is required
We have simplified this website to ensure that all of the information that you give to us is required. We do not ask for information which is not necessary, which ensures that the website is easy to use, and that we do not hold unnecessary information about you.
7. Storage of data given
Information that you input through this site is securely held. Your personal details submitted via our contact forms are not stored within the website and are sent securely only to staff connected with Love Middlesbrough.
If your details are collected as part of an enquiry, they will be stored in the secure, password protected email account of the staff member responsible for responding to enquiries, until such time as your enquiry is completed.
If your details are collected as part of a request to be added to our mailing list, they will be stored in the secure email account of the staff member responsible for maintaining the mailing list until such time as they have been added to the mailing list. Thereafter, they will be stored securely on our behalf by a third party, SendinBlue, in a password protected database.
8. How we will contact you
If your details are collected as part of an enquiry, we will contact you via email in the first instance. We will contact you by phone if you have given a phone number and not an email address.
If your details are collected as part of a request to be added to our mailing list, we will contact you via email only.
9. Subject access request
At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To request a subject access request please go to the data protection page on our council website. You will need to specify that your request for information relates to Love Middlesbrough.
10. Right to be forgotten
As mentioned above we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten, this means that if requested we will where possible delete our records of contact with yourself. To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council, contact details are available on the data protection page of the Middlesbrough Council website.
For further information on the General Data Protection Regulation and Middlesbrough Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).
Material on this site is protected by copyright. The Copyright owner is Middlesbrough Council.
All intellectual property rights are reserved. Trademarks, brand names, company names, and logos are the property of Middlesbrough Council, or of their respective owners. Reproduction, alteration, modification, distribution, or re-publication in any format, without prior written permission from the property owner, is forbidden.
Permission is granted to copy text from the Love Middlesbrough website solely for your personal use, to file or to printer. This is subject to the material being reproduced accurately and not being re-used or published in any format. This permission does not extend to any material identified as being the copyright of another entity.
The council’s copyright and other intellectual property rights are protected by UK laws and by international treaties.